YOUR INFORMATION
Privacy Policy
Last updated: 29 October 2026
How Cyber Arsenals handles information submitted through its website contact form and live chat.
01 PRIVACY
Information you provide
When you use our contact form, we collect the name, email address, company (if provided), selected service, and message you submit. The live chat stores your messages, any name or email you choose to share, the conversation status, and timestamps so our virtual assistant and team can respond.
02 PRIVACY
How we use it
We use submitted information to answer questions, respond to service enquiries, route conversations to our team, maintain chat continuity, and protect the site against misuse. Contact form submissions are sent to our business inbox. Chat conversations are stored in the website system and may be reviewed by authorized support staff.
03 PRIVACY
Why we process information
We process enquiries and chat records to respond to your request and to operate a secure support service. Where a business relationship is formed, additional processing may be necessary to deliver agreed services. We may also process limited records to meet legal obligations or protect our legitimate interests in preventing abuse and maintaining the site. Applicable rights and legal bases vary by jurisdiction.
04 PRIVACY
Cookies and chat sessions
The site uses essential Django session and security cookies to support forms and keep a chat conversation associated with the same browser session. The current site does not use advertising cookies. Your browser may allow you to block cookies, though some interactive features may then stop working.
05 PRIVACY
Sharing and service providers
We do not sell personal information. Information may be processed by the website hosting and email services needed to operate the site, or disclosed when required by law. Access to stored chat records should be limited to personnel who need them to handle enquiries.
06 PRIVACY
Security and international access
We use access controls and operational safeguards appropriate to a public website. No transmission or storage system can be guaranteed completely secure. Our team and service providers may access information from countries other than yours where needed to provide support. Where applicable law requires safeguards for such transfers, we will use an appropriate transfer mechanism.
07 PRIVACY
Retention and your choices
We retain messages for as long as needed to respond, manage the business relationship, and meet applicable recordkeeping needs. To request access, correction, or deletion of an enquiry or chat record, contact info@cyberarsenals.com and identify the email address or conversation involved. We may need to retain information where the law requires it.
08 PRIVACY
Your privacy rights
Depending on where you live, you may be able to request access to, correction or deletion of, or a copy of your personal information, and to object to or restrict certain processing. You may also have the right to complain to a relevant data protection authority. We will verify requests where needed and respond under the law that applies to your request.
09 PRIVACY
Children
This business website and its live chat are intended for professional enquiries. They are not designed for children. If you believe a child has submitted personal information, contact us so we can review and remove it where appropriate.
10 PRIVACY
Please do not send sensitive data
Do not submit passwords, payment-card details, authentication codes, confidential incident evidence, or sensitive personal records through the public chat or general contact form. Contact us to arrange an appropriate secure channel when sensitive material needs to be exchanged.
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Updates and contact
We may update this notice when the website or our information practices change. The date above identifies the latest revision. Questions about this policy can be sent to info@cyberarsenals.com.